Privacy Policy

Last Updated: October 26, 2025

Our Commitment to Your Privacy

At Servideas International, we are committed to safeguarding the privacy of our website visitors, clients, and partners. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable data protection laws, including GDPR and CCPA, as we provide our services from Pakistan.

Information We Collect

Personal Information

We may collect the following personal information when you interact with our website or services:

  • Contact details (e.g., name, email, phone number) provided via forms or inquiries.
  • Business information (e.g., company name, address) for service quotes or contracts.
  • Payment information (e.g., billing details) for processing transactions securely.
  • Technical data (e.g., IP address, browser type) collected through cookies and analytics tools.

Non-Personal Information

We collect aggregated or anonymized data, such as website usage statistics, to improve our services and user experience.

How We Use Your Information

  • Provide and customize our services, including CCTV, access control, fire alarms, ERP, and digital marketing.
  • Improve our website and services through analytics and user feedback.
  • Respond to inquiries, provide quotes, and schedule consultations.
  • Send marketing communications (with your consent) about our solutions.
  • Comply with legal obligations and ensure system security.
  • Process payments and manage contracts securely.
  • Trusted third-party providers (e.g., payment processors, cloud hosting) to deliver services, with strict data protection agreements.
  • Partners like Hikvision or Dolibarr for integrated solutions, only with your consent.
  • Legal authorities when required by law or to protect our rights.

How We Share Your Information

We do not sell or rent your personal information. We may share it with:

Data Security

We implement industry-standard measures to protect your data, including:

  • Encryption for data transmission (e.g., SSL/TLS).
  • Secure storage with access restricted to authorized personnel.
  • Regular security audits and compliance with ISO/IEC 27001 standards.
  • AI-driven monitoring for CCTV and access control systems to ensure data integrity.

While we strive to protect your information, no system is 100% secure. We promptly address any breaches as per legal requirements.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze traffic. These include:

Essential cookies for site functionality.

Analytics cookies (e.g., Google Analytics) for performance insights.

Marketing cookies for personalized ads (optional, with consent).

Your Data Protection Rights

Depending on your location (e.g., GDPR for EU residents, CCPA for California residents), you may have the right to:

  • Access your personal data we hold.
  • Request correction or deletion of your data.
  • Opt out of marketing communications.Restrict or object to data processing.
  • Data portability to transfer your information.

To exercise these rights, contact us at info@servideas.com.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

  • Contact data for inquiries is kept for 1 year unless a contract is formed.
  • Billing data is retained for 7 years to comply with tax regulations.
  • Anonymized analytics data may be kept indefinitely.

Third-Party Links

Our website may contain links to third-party sites (e.g., Hikvision, Dolibarr). We are not responsible for their privacy practices. Please review their policies before sharing information.

Changes to This Privacy Policy

We may update this policy to reflect changes in our services or legal requirements. Updates will be posted on this page with the revised date. We encourage you to review it periodically.